THE Australian Automotive Aftermarket Association (AAAA) has launched an online incident reporting system designed to monitor the performance of the Agreement on Access to Service and Repair Information for Motor Vehicles that was signed at the end of last year.
Because the agreement is based on voluntary Codes of Practice and industry cooperation, AAAA executive director Stuart Charity believes it is important to closely monitor its performance.
“Using a simple questionnaire linked to the AAAA website, we want independent aftermarket operators to pass on their good and bad experiences in accessing service and repair information from vehicle makers,” he said.
Information collected by the AAAA’s Incident Reporting Portal will be shared among the industry, the Australian Competition and Consumer Commission, state consumer affairs departments and the Federal Small Business Minister Bruce Billson.
“Using the online questionnaire, the new AAAA vehicle data sharing Incident Reporting Portal is a simple way for independent aftermarket operators to provide input on their positive experiences, where vehicle manufacturers have a simple and effective data access system,” Said Mr Charity.
“The Incident Reporting Portal also provides an opportunity to alert us to case study examples of difficulties experienced with a vehicle manufacturer data sharing system, or worse, examples of non-compliance with the Agreement on Access.”
VASA members are encouraged to use the Incident Reporting Portal at http://tinyurl.com/qhz8d5a