Choice of Repairer progresses in NZ

View from NZ with VASA New Zealand Director Catherine Tocker

As the cost of living crisis puts pressure on household budgets in New Zealand, independent automotive repair shops are pushing for changes that could save customers money on vehicle maintenance and repairs. However, gaining fair access to vital technical information from manufacturers faces challenges due to the country’s complex market dynamics.

During the Australian Auto Aftermarket Expo in Melbourne, I spoke with Lesley Yates of the Australian Automotive Aftermarket Association (AAAA) who in her capacity as director of government relations and advocacy spearheaded the Choice of Repairer campaign in Australia for many years, culminating in mandatory repair information sharing between car-makers and independent repairers in 2022.