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AAAA first to release repair information sharing CoP

THE first Code of Practice to be published under the Agreement on Access to Service and Repair Information for Motor Vehicles comes from the organisation who initiated Australia’s Choice of Repairer campaign in 2009 – the AAAA.

AAAA Choice of Repairer Code of Practice
AAAA Choice of Repairer Code of Practice

Officially released on the opening day of the recent Australian Automotive Aftermarket Expo in Melbourne by AAAA executive director Stuart Charity, the CoP is centred around six standards of practice for independent repairers (specifically AAAA members) to follow:

  • We will ask for the data and repair information that we need to service and repair our customers’ vehicles

  • We will pay a fair price for this data and information

  • We will formally complain when the data is not provided, is difficult to access or priced unreasonably

  • We will explain to our customers the truth about vehicle servicing and warranties

  • We will provide transparent information on the source of the parts that we use to service and repair vehicles

  • We acknowledge the importance of ongoing training to ensure the sector is proficient and efficient.

In line with the Agreement on Access to Service and Repair Information for Motor Vehicles, the AAAA’s CoP is based on two principles:

  • That consumers should be able to choose who maintains and/or repairs their motor vehicle

  • Independent repairers should be able to access all information required for the diagnosis, body repair, servicing, inspection, periodic monitoring and reinitialising of the vehicle in line with the service and repair information that manufacturers provide to their authorised dealerships.

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