Having a plan for when the first electric vehicle customer arrives at your workshop will be crucial to retain their ongoing business, as well as that of their family and friends, according to the panellists at the recent Autocare convention in Brisbane.
Even if electric vehicles currently make up a small portion of a workshop’s customers, not having a plan for servicing those vehicles risks losing not only that initial customer, but potentially future EV customers.
This scenario is just one example of the challenges facing independent automotive workshops as Australasia transitions to electrified road transport.
For all the hurdles associated with adapting to rapidly changing vehicle technology, electrified vehicles also present opportunities if workshops embrace change, according to industry leaders as the Autocare panel session entitled The Australian Automotive Aftermarket – 2023 and Beyond.
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